Refund Policy
Thank you for choosing Make It Yours for your custom and customized products. We take pride in delivering exceptional items tailored to your specifications. Please review our refund policy to understand the terms and conditions associated with your purchase.
1. Error on Our Part: In the unlikely event that there is an error on our part during the production or customization process, we sincerely apologize for any inconvenience caused. In such cases, we are committed to either refunding your purchase or promptly correcting and replacing the item at no additional cost to you.
2. Package Damage During Transit: We understand that accidents can happen during shipping, and your satisfaction is our priority. If your package arrives damaged, please contact us immediately. We will initiate the replacement process and promptly ship a new item to you. Kindly provide clear images of the damaged packaging and product to assist us in processing your request. We may request photographs of the damaged product prior to refunding or replacing the item.
3. All Sales Are Final: As the majority of our products are custom or customized to your unique specifications, we do not accept returns or offer refunds for reasons other than errors on our part or transit-related damages. We recommend reviewing your order carefully before confirming your purchase to ensure accuracy.
How to Request Refund or Replacement: If you believe your purchase qualifies for a refund or replacement based on the above criteria, please contact our customer service team within 14 days of receiving your order. You can reach us at using the contact form below or you can call us at (865) 444-6253. Please be ready to provide your order number and detailed information about the issue, including relevant images if necessary.
At Make It Yours, we are dedicated to ensuring your satisfaction with our custom and customized products. Our commitment is to address any errors promptly and efficiently. Thank you for choosing us, and we appreciate your understanding of our refund policy.
Need help?
Have questions related to refunds and returns? Feel free to contact us using the form below.